Shipping & Returns

Shipping
1. Do you ship to my country?
We ship orders all over the world. If you want to know more detailed information, please contact us.
2. How much is the shipping cost?
Generally speaking, the total shipping cost will depend on the following factors:
The shipment method you choose (we offer Flat Rate, Standard shipping and Expedited Shipping options);
The destination country that the package ships to;
The number of items you order, as well as the total weight and volume (size) of the package.
Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.
3.How do I know if the item has free shipping?
For standard shipping, you can enjoy free shipping on orders over US$69; for express shipping, you can enjoy free shipping on orders over US$99. You can refer to our customer service for more details
Besides, we have free shipping site-wide promotions every month, please stay updated with us and don't miss the big chance!
4. How long will it take to receive my order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
You can refer to the related information for more details.
5. How can I track my order?
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders” when you log in to your account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.
6.What is Insurance?
Insurance covers accidental damage and/or missing item(s) during the shipment process. Due to the nature of international shipping, damage and/or missing items during transit cannot always be entirely avoided or predicted. Should such a situation occur, and provided you have paid for insurance during the order checkout, we may contact the shipping company directly on your behalf to claim financial compensation.
Return & Exchanges
How do I return or exchange an item?
Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.
We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse.
Please note the following product return requirements:
Merchandise must be returned within 7 days of receipt;
Merchandise must be unworn and unwashed;
Merchandise must have all tags, original packaging, accessories and embellishments fully intact;
Gift cards, jewelry, underwear and bodysuits merchandise may not be returned